Privacy Policy

What information do we collect?

At Cloutera Hub, we collect personal and usage data that you voluntarily provide when you register on our platform, place an order, or interact with our services.

This may include full name, email, contact details, payment details handled by third-party gateways, social media account links or usernames related to orders, and technical information such as IP address and device identifiers.

How do we use your information?

We use your data to:

• Fulfill social media marketing (SMM) orders
• Monitor platform usage to detect fraud or misuse
• Provide order history, refund eligibility, and reporting
• Improve the speed and accuracy of our service automation
• Communicate with you via email or in-app notifications

Do we use cookies and other tracking technologies?

Yes, we use cookies and session tracking to:

• Maintain your login and session state
• Track order performance and analytics
• Help detect abuse or misuse of our platform

How long do we keep your information?

We retain user and order data for as long as your account is active, and for a limited period after closure, for:

• Order verification
• Dispute resolution
• Legal and tax compliance

How do we keep your information safe?

We protect your data with:

• SSL encryption on all transactions
• Database and server-level security firewalls
• Strict internal access controls

We never ask for your social media passwords, and we recommend not sharing them with anyone claiming to represent Cloutera Hub.

What are your privacy rights?

• Access to your stored personal data
• Data deletion (where legally permitted)
• To stop receiving system emails
• To opt out of optional cookies or tracking

For these requests, contact: support@clouterahub.com

How can you contact us about this policy?